Travelgenio Privacy Policy

Who is responsible for processing your data?

Postal Address: C/ Albasanz, 15, 2º Izq., 28037 Madrid, España
Telephone: (+1) 646 568 7507
Data Protection Officer (DPO): Ronald Limmen
DPO Contact.: [email protected]

What is the purpose of us processing your personal data?

Pursuant to European Regulation 2016/679,General Data Protection Regulation (GDPR), we inform you that TRAVELGENIO, S.L. processes its customers details with the following purposes:

  • To correctly handle the purchasing, booking, consultation and issuing of all types of travel tickets and vouchers.
  • To improve the services that you subscribe to by means of studying your behavior as a user, to then adapt to your likes and needs.
  • To create a commercial profile based on the information provided in order to send personalized advertising that has been profiled via cookies.
  • To send bulletins and promotions with advertising from Travelgenio, from group companies and third party collaborators: AirHelp, RentalCars and
  • To prevent abuse and fraud (for example, fraudulent activities, denial of service attacks, sending of spam, and more).
  • To grant data to public bodies and authorities, provided they are required pursuant to legal and regulatory provisions.

How long do we keep your data for?

Your data will be kept whilst the contractual and commercial relation lasts, as well as during the time necessary to adhere to legal obligations, or until you request for it to be deleted.

What is the legitimacy for the processing of your data?

The legal basis for the processing of your data is the execution of a contract with Travelgenio in relation to acquired services or products.

To which recipients will we communicate your data?

If you have given your consent, your data will be passed to other entities which need said information in order to provide the service subscribed to or acquired, such as global distribution systems, airlines, hotel establishments, hotel wholesalers and tour-operators, as well as Travelgenio service providers. It can also be granted if there is a legal obligation to do so.

What are your rights when you give us your data, and how can you exercise these?

You have the right to receive confirmation if Travelgenio is processing personal data that concerns you or not. Likewise, you have the right to access your personal data, as well as to request to amend incorrect data or, if the case may be, request for it to be deleted when, among other reasons, it is no longer necessary to keep the data for the purposes for which they were collected. In certain circumstances you can request for the processing of your data to be limited; in this case we will only keep it for claims processes or advocacy.

In certain situations and for reasons related to your personal situation, you can oppose to the processing of your data. Travelgenio will stop processing your data, apart from for legitimate compelling grounds, possible claims processes or advocacy.

If the data requested during the process of reserving or buying plane tickets is denied, or if the data provided is incomplete and/or inaccurate, we will not be able to successfully respond to the request to book or purchase a trip, or any other request which requires specific personal data.

Likewise, you can exercise your right to transfer data, as well as withdraw the consent granted at any time, without this affecting the legality of the processing based on the consent granted before its withdrawal.

If you want to exercise any of your rights, you can contact us via the links at
Remember to give as much information as possible about your request:

  • Name and surname
  • Email address that you use for the account or portal regarding your request.

You can refer to the Spanish Data Protection Agency and other relevant public bodies for any claim regarding the processing of your personal data.

What cookies do we use?

To find out about the cookies that we use on this web page/ mobile application, you can access our Cookies Policy via the page below.

Website Access and Usage Conditions

Accessing our web page is the exclusive responsibility of the users and it involves accepting and being aware of the legal warnings, conditions and terms of use contained within it. Travelgenio reserves the right to carry out, at any moment, the changes and modifications that it deems necessary for the web page, without the need to give previous warning of this.

Obligation to Correctly Use the Web Page and its Contents

The user undertakes to correctly use the website and services it provides pursuant to the law, this Legal Disclaimer and the instructions and warnings of which they are informed.
The user is bound to the exclusive use of the website and its content for legal, non-prohibited purposes, which do not infringe current legislation and/or could detriment the legal rights of Travelgenio or any third party, and/or which may cause any direct or indirect damage or prejudice.

In respect thereof, the user will refrain from using any of the contents on the web page with illegal purposes or effects, those prohibited in this Legal Disclaimer, and those that could detriment the interests of third parties or that, in any way, could damage, disable, overload, deteriorate or prevent the normal use of the website, computer equipment or documents, files and all types of content stored (hacking) on any of the Group’s, other users’ or any internet user’s computer equipment (hardware and software).

Data Protection Policy
Pursuant to that established in Organic Law of Protection of Personal Data, 15/1999, TRAVELGENIO SL, with registered address at C/ Albasanz, 15, 2º Izq., 28037 Madrid, Spain (henceforth TRAVELGENIO), hereby states that when using or, hereinafter, the WEBSITES, to make a purchase it is necessary to provide certain basic Personal Data which will be processed both automatically and not automatically and will be incorporated in the corresponding automated files, which have been previously registered before the relevant authority, of which TRAVELGENIO is the holder and liable party.

TRAVELGENIO will request certain Personal Data which shall be mandatory in order to complete the booking of the product to be contracted.
The automatic collecting and processing of Personal Data has the aim of maintaining the contractual relation established with TRAVELGENIO, and the handling of the purchase, booking, consultation and issuing of all types of travel tickets or vouchers -management, administration, improving, adapting to preferences and likes of products and services- as well as sending, by traditional and/or electronic means, administrative, technical, organizational and/or commercial information regarding products and services offered or that could be offered by TRAVELGENIO and its collaborating companies.

Likewise, personal data will be gathered with the following purposes:

  1. Those regarding the activity linked to a travel agency.
  2. The intervening parties require their provision for the services requested by the user.
  3. To verify credit cards and other means of payment.
  4. The study of the way the user uses the services.
  5. To verify, maintain and develop systems and analyse statistics.
  6. Publicity, promotion and commercial research activities.
  7. To send surveys, which the user is not obliged to answer.
  8. To receive automatic calls (without human intervention) or SMS messages with the aim of directly selling or advertising, or related with the contracted service, including premium rate SMS messages.

The user will supply, in any case, data that is true, giving TRAVELGENIO the right to exclude the right to the registered services to all users that have provided false data, notwithstanding any other actions applicable under the Law.

The CLIENT is required to submit each of the items of data required for the contracting of a Service, TRAVELGENIO can deny the interested party from registering if they do not provide said data. The owner of the data expressly authorizes TRAVELGENIO to grant the data to the necessary entities, for the data processing purposes authorized by the user for the provision of service that the user has subscribed to from TRAVELGENIO, such as airlines, hotel establishments, hotel wholesalers and tour operators, or to undertake the uses authorized by the user in compliance with this Condition.

TRAVELGENIO can, and in some cases must, grant the Personal Data to other companies with the same aims as that set forth in the previous paragraph on collecting data.
The owner of the data expressly consents to said companies being granted or informed of the data included in the previously referred to file. In all cases, TRAVELGENIO guarantees the safeguarding of confidentiality and security of Personal Data in the international transfers of data that may take place due to this granting. However, depending on their destination, booking or purchase, users are especially advised that their personal data may be granted to complete the reservation or purchase with companies from countries or nationalities that do not guarantee the security of data as that is not required by their specific legislation. The purchasing, booking, or consultation of trips, tickets or vouchers from these companies or the cited countries involves the express consenting to grant the data that is necessary to complete the purchase, consultation or reservation.

At all times, the owner of the data has the right to access the automatic files, being able to exercise their right to rectify, cancel and oppose to the terms stated in the data protection legislation, and withdraw their consent for the processing and granting of their personal data. To exercise any of your rights, you can contact us via the links at

In compliance with the agreement between the European Commission and the United States Department of Homeland Security on Aviation and Transportation Security of 2001, clients that make bookings for airplane tickets with a destination or layover in the USA expressly authorize TRAVELGENIO to grant the personal data provided by them to the United States Department of Homeland Security with the aim of increasing air transport security.

TRAVELGENIO has adopted the legally required security measures in its facilities, systems and files. Likewise, it guarantees the confidentiality of all Personal Data.

® 2009-2019 TRAVELGENIO SL. All rights reserved.

Travelgenio Cookie Policy

What are cookies?

Cookies are information packages sent by a specific website and stored at the user’s browser. These cookies allow the website to look up certain information regarding the user’s navigation.

Cookies are mainly used for a better performance of the website and to receive analytical information regarding its activity. Cookies can also be used to offer users a personalized experience considering their previous behavior and preferences.

What kind of cookies does Travelgenio use?


First-party cookies: These cookies are managed by us and are intended to offer a better experience to our users.

Third-party cookies: These are the cookies established by our providers and collaborators.


Session cookies: Session cookies store data while you are browsing the web, for example, by remembering the flights and dates you have selected.

Persistent cookies: With these cookies the information can be more accessible during a longer period, even if the session has already expired.


Technical cookies: Technical cookies are essential to make the website work properly and to be able to use its functionalities.

Analytical cookies: Analytical cookies quantify the volume of users and how they use the site. This information is measured and analyzed to find improvements.

Behavioral Advertising Cookies: These cookies gather information to manage advertising spaces efficiently on our website. In turn they collect browsing data to offer more interesting promotions adapted to every user.

Social cookies: These are the cookies that are necessary to be able to share our website on social media. These cookies will be managed by the social media itself.

Third party cookies used at Travelgenio

Dubai Tourism

Treatment of your Cookies

Bear in mind that by deactivating certain cookies, the navigating experience might not be as good as we have developed it. However, if you want to manage your cookies, you can access the following links according to the browser you are using:

  • Chrome, see this link
  • Explorer, see this link
  • Firefox, see this link
  • Safari, see this link

You can also find information about the cookies stored on other websites using tools such as Ghostery.

Opt-out Smartlook.

If you wish to request more information on the use of cookies, you may use our contact form. uses cookies

These are used for different purposes. By clicking on 'All cookies' you agree with our Privacy & cookies and we receive the non-functional cookies. Via these non-functional cookies can approach you on another site based on the pages you have visited.

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